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Cover The Cost (COI Anthem) by Erin Brown | Neume
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Cover The Cost (COI Anthem)
Erin Brown
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Here’s a set of song lyrics designed to help Customer Service Representatives (CSRs) explain the Cost of Insurance (COI) in a compassionate, clear, and empowering way during tough calls. The tone is empathetic and supportive, with a rhythm that could work well for a training video, team huddle, or even a light-hearted internal anthem. 🎵 “Cover the Cost (COI Anthem)” 🎵 Genre: Pop with a touch of acoustic soul Theme: Empowering CSRs to guide policyholders through COI conversations [Verse 1] It’s a call that’s tough, we know it’s true, They’re asking why the cost just grew. Universal Life, it’s not the same, Each year the numbers play a different game. Cash Value’s low, they’re feeling stressed, But you’ve got the tools to help them best. Explain the charge, the monthly fee, It’s COI — not a mystery. [Chorus] 🎶 Cover the cost, keep the policy strong, It’s not just the premium all along. There’s admin fees and loads that weigh, But you can help them find the way. COI climbs as the years go by, It’s in the statement, bottom line. You’ve got the heart, you’ve got the skill, To guide them through and help them still. 🎶 [Verse 2] Check the tabs, review the plan, LPB or NLG — where do they stand? If benefits are active, they’re in luck, But if not, it’s time to crunch and tuck. Gross and Net — don’t let it slide, Premium Load takes a little bite. Do the math, round up the rate, Give them truth before it’s too late. [Bridge] 🎶 It’s not just numbers, it’s peace of mind, A policy lapse is hard to find. But when you show them what to pay, You help their coverage stay. 🎶 [Final Chorus] 🎶 Cover the cost, keep the policy strong, It’s not just the premium all along. There’s admin fees and loads that weigh, But you can help them find the way. COI climbs as the years go by, It’s in the statement, bottom line. You’ve got the heart, you’ve got the skill, To guide them through and help them still. 🎶 [Outro Spoken Word] "The cost of insurance is more than a number — it’s the promise of protection. And you, CSR, are the voice that makes it clear." Would you like this turned into a singable demo or formatted for a training slide deck? I can also help create a visual or audio version if that’s useful!
Lyrics
It’s a call that’s tough, we know it’s true,
They’re asking why the cost just grew.
Universal Life, it’s not the same,
Each year the numbers play a different game.
Cash Value’s low, they’re feeling stressed,
But you’ve got the tools to help them best.
Explain the charge, the monthly fee,
It’s COI — not a mystery.
Cover the cost, keep the policy strong,
It’s not just the premium all along.
There’s admin fees and loads that weigh,
But you can help them find the way.
COI climbs as the years go by,
It’s in the statement, bottom line.
You’ve got the heart, you’ve got the skill,
To guide them through and help them still.
Check the tabs, review the plan,
LPB or NLG — where do they stand?
If benefits are active, they’re in luck,
But if not, it’s time to crunch and tuck.
Gross and Net — don’t let it slide,
Premium Load takes a little bite.
Do the math, round up the rate,
Give them truth before it’s too late.
It’s not just numbers, it’s peace of mind,
A policy lapse is hard to find.
But when you show them what to pay,
You help their coverage stay.
Cover the cost, keep the policy strong,
It’s not just the premium all along.
There’s admin fees and loads that weigh,
But you can help them find the way.
COI climbs as the years go by,
It’s in the statement, bottom line.
You’ve got the heart, you’ve got the skill,
To guide them through and help them still."The cost of insurance is more than a number — it’s the promise of protection. And you, CSR, are the voice that makes it clear."
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